Show me the case study for Onboarding & KYC.
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This is the Onboarding & KYC case study: a benchmark of 19 betting platforms to find why a regulated platform's sign-up was slow.
UX Research & Benchmarking: Onboarding & KYC
Thiago benchmarked 19 competitors to diagnose the platform's slow onboarding. The fix cut registration time from 454s to 9s and raised completion from 30% to 80%.
Year: 2025
Industry: Sportsbook
Client: Regulated B2C Platform (Financial Services)
Duration: 1 month
trending_up454s → 9s onboarding · 30% → 80% completion · -72% support tickets
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